RETURN & EXCHANGE POLICY
Fasheen's returns and exchange policy gives you an option to return or exchange items purchased on Fasheen for any reason within 7 days from the date of purchase. Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange.
If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at customercare@fasheen.com mentioning your Order ID. The replacement will be issued to you with no additional cost.
There are two ways to return the product to us:
1. Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Fasheen credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
EXCHANGE REQUESTS
If you would like to exchange products purchased from Fasheen, please follow below mentioned steps:
1. You can call us on 9611521439 or email us on customercare@fasheen.com to place an exchange request for sizing or replacement.
2. Alternatively, you can create exchange for products purchased from Fasheen within the specified return/exchange period (check product details page for the same) under “My Orders” section of the website. If your address is serviceable for exchange you will be able to proceed and generate an exchange ID. Please note down your exchange ID for future reference
3. Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
4. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
5. At any time, you can track the status of your exchange requests under “My Orders” of the website.